Privacy Policy
Aegean Properties (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with Regulation (EU) 2016/679 (GDPR), Greek Law 4624/2019 and Greek Law 3471/2006 on electronic communications.
1. Data controller
Aegean Properties
- Registered address: Lesvonaktos 18, Mytilene 811 00, Lesvos, Greece
- Email: info@aegeanproperties.gr
- Telephone: +30 693 875 5412
We have not appointed a Data Protection Officer, as the conditions of Article 37 GDPR do not apply to us. For any matter relating to your personal data, please contact us at the details above.
2. What personal data we collect
2.1 Data you give us
| Category | Examples |
|---|---|
| Identity | First name, surname |
| Contact details | Email address, telephone number, country of residence |
| Enquiry content | The property you are interested in, your requirements (type, area, budget), the message you send us, your preferred contact method and language |
| Viewing and appointment data | Dates, times and location of viewings you arrange with us |
2.2 Data we collect automatically
| Category | Examples |
|---|---|
| Technical data | IP address, browser type and version, operating system, device type, language settings |
| Security data | Login attempts and blocked requests recorded by our firewall and security systems |
The Site does not use analytics tools, advertising trackers or profiling cookies. We do not build visitor profiles and we do not track your browsing behaviour.
2.3 Data we collect if you become a client
If you proceed to an engagement (brokerage, valuation, engineering services or transaction support) we additionally process: identity document details, tax registration number (ΑΦΜ), address, property ownership and title deed data, bank details for invoicing, and contract and invoicing records. This data is not collected through the Site.
2.4 Special categories of data
We do not seek to collect special categories of personal data (health, religious or political beliefs, etc.). Please do not include such information in your messages to us.
2.5 Children’s data
The Site is not addressed to minors and we do not knowingly collect data from persons under 18.
3. How we collect data
- When you complete a contact or enquiry form on the Site
- When you email us, call us or contact us via social media
- From our security infrastructure (firewall, CDN) for the protection of the Site
- From third parties, where a property owner or a collaborating professional gives us your details in the context of a transaction
4. Purposes of processing and legal bases
| Purpose | Legal basis (Article 6 GDPR) |
|---|---|
| Responding to your enquiry and providing information about properties | Art. 6(1)(b) — steps taken at your request prior to entering into a contract |
| Arranging and conducting viewings | Art. 6(1)(b) |
| Performing a brokerage, valuation or engineering services contract | Art. 6(1)(b) — performance of a contract |
| Maintaining a record of the properties and requirements you are interested in, so that we can suggest matching properties | Art. 6(1)(f) — our legitimate interest in serving prospective clients effectively |
| Sending newsletters or commercial communications about new listings | Art. 6(1)(a) — your consent; or Art. 11(3) of Law 3471/2006 (soft opt-in) for existing clients regarding similar services, with an opt-out in every message |
| Complying with anti-money-laundering obligations (customer due diligence, record keeping, reporting) | Art. 6(1)(c) — legal obligation under Law 4557/2018 |
| Complying with tax and accounting obligations | Art. 6(1)(c) — legal obligation |
| Security of the Site, prevention of abuse, fraud and attacks | Art. 6(1)(f) — legitimate interest in maintaining the security of our systems |
| Establishing, exercising or defending legal claims | Art. 6(1)(f) — legitimate interest |
Where we rely on legitimate interest, we have carried out a balancing exercise and consider that our interest does not override your rights and freedoms. You may request further information on this assessment at any time.
5. Recipients of your data
We do not sell your personal data and we do not share it with advertising networks. We may disclose it to:
- Our personnel and in-house professionals (engineers, energy inspectors, valuers, legal advisers) to the extent necessary for their duties.
- Property owners, where you request information about, or a viewing of, a specific property. Only the data necessary to progress your enquiry is disclosed.
- Collaborating professionals (notaries, lawyers, accountants, surveyors) where necessary for a transaction you have instructed us on.
- Service providers acting as processors on our behalf, bound by a data processing agreement under Article 28 GDPR. These fall into the following categories:
- website hosting provider
- content delivery network, DNS and security services provider (Cloudflare, Inc.)
- email service provider
- accounting and invoicing software provider
- Public authorities (tax authorities, the Hellenic Anti-Money Laundering Authority, judicial and law enforcement authorities) where required by law.
- Legal and professional advisers, in the context of a legal claim.
The map on our Site. The map on the contact section is built with the open-source Leaflet library. Map tiles are loaded from CARTO’s servers, using OpenStreetMap data. When tiles load, your IP address is transmitted to the tile provider, as happens with any external web asset. No cookies or other storage technologies are placed on your device.
6. International transfers
Our servers and our principal processors are located within the European Economic Area. Certain infrastructure providers (in particular Cloudflare) may process technical data outside the EEA, including in the United States. Such transfers take place on the basis of the European Commission’s adequacy decision for the EU–US Data Privacy Framework, where the recipient is certified under it, or otherwise on the basis of the European Commission’s Standard Contractual Clauses together with supplementary measures where necessary.
You may request a copy of the relevant safeguards by contacting us.
7. Retention periods
| Data | Retention period |
|---|---|
| Enquiries that do not lead to an engagement | 2 years from last contact |
| Client files (brokerage, valuation, engineering) | 5 years from the end of the business relationship, or 20 years where necessary for the defence of legal claims relating to real property |
| Anti-money-laundering records (Law 4557/2018) | 5 years from the end of the business relationship or the occasional transaction |
| Accounting and tax records | As required by tax legislation (currently 5 years, extended where an audit is pending) |
| Newsletter subscriptions | Until you withdraw your consent |
| Server and security logs | Up to 12 months |
On expiry of the relevant period, data is deleted or irreversibly anonymised.
8. Security
We apply appropriate technical and organisational measures, including: encrypted transmission over HTTPS/TLS, a web application firewall and protection against automated attacks, restricted and role-based access to personal data, regular software updates, encrypted backups, and confidentiality undertakings from personnel and collaborators.
No system is entirely secure. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the Hellenic Data Protection Authority in accordance with Articles 33 and 34 GDPR.
9. Cookies
The Site uses strictly necessary cookies only. These are exempt from the prior consent requirement under Article 4(5) of Law 3471/2006 and Recommendations 1/2020 and 2/2020 of the Hellenic Data Protection Authority.
| Cookie | Source | Purpose | Duration |
|---|---|---|---|
pll_language | Our site (Polylang) | Remembers the language you selected | 1 year |
__cf_bm | Cloudflare | Distinguishes human visitors from automated bots | 30 minutes |
cf_clearance | Cloudflare | Confirms a successful security check | Up to 1 year |
_lscache_vary | Our site (LiteSpeed) | Serves the correct cached version of a page | Session |
We do not use analytics, advertising, targeting or social media cookies. Because no non-essential cookies are placed, no consent banner is displayed. If such technologies are added in future, your consent will be requested beforehand and this Policy will be updated.
You may block or delete cookies through your browser settings. Blocking strictly necessary cookies may affect the operation of the Site.
10. Your rights
Under the GDPR you have the right to:
- Access your personal data and obtain a copy
- Rectification of inaccurate or incomplete data
- Erasure (“right to be forgotten”), where the conditions of Article 17 GDPR are met
- Restriction of processing in the cases set out in Article 18 GDPR
- Data portability for data processed on the basis of consent or contract, by automated means
- Object to processing based on legitimate interest, and to object at any time to processing for direct marketing purposes
- Withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal
- Not be subject to a decision based solely on automated processing producing legal or similarly significant effects — we do not carry out such processing
To exercise these rights, contact us at info@aegeanproperties.gr. We will respond within one month, which may be extended by two further months for complex requests. We may ask you to verify your identity. Exercising your rights is free of charge, unless a request is manifestly unfounded or excessive.
11. Complaints
If you consider that your rights have been infringed, you may lodge a complaint with:
Hellenic Data Protection Authority (Αρχή Προστασίας Δεδομένων Προσωπικού Χαρακτήρα) Kifissias Avenue 1-3, 115 23 Athens, Greece Telephone: +30 210 6475600 Website: www.dpa.gr
We would appreciate the opportunity to address your concerns first, so please consider contacting us before submitting a complaint.
12. Changes to this Policy
We may update this Policy to reflect changes in our practices or in the law. The “Last updated” date at the top indicates the current version. Where changes are material, we will notify you by a prominent notice on the Site or, where appropriate, by email.
13. Contact
Aegean Properties Lesvonaktos 18, Mytilene 811 00, Lesvos, Greece Email: info@aegeanproperties.gr Telephone: +30 693 875 5412
2. Your obligations and prohibited conduct
2.1 You are responsible for obtaining access to the Site. Access may involve third-party charges (for example internet service provider or data charges), for which you are solely responsible.
2.2 You are solely responsible for ensuring that your device, browser and connection meet the technical requirements needed to use the Site.
2.3 You must not misuse the Site. In particular, you must not:
- attempt to gain unauthorised access to the Site, its servers or any connected system;
- circumvent, disable or interfere with security features, access restrictions or rate limits;
- introduce viruses, trojans, worms, logic bombs or other malicious code;
- carry out any attack designed to disrupt availability, including denial-of-service attacks;
- use automated means (scrapers, crawlers, bots) to extract listings or content in bulk, other than search engine crawlers operating in accordance with our robots.txt file;
- reproduce our listing database or a substantial part of it, in any form.
2.4 You must not submit, through any contact or enquiry form, content that is unlawful, defamatory, obscene, offensive, discriminatory, misleading, or that infringes third-party rights, nor use our forms to solicit commercial services or to send unsolicited communications.
2.5 You must provide accurate contact details when you submit an enquiry. You must not submit another person’s personal data without their knowledge and consent.
2.6 We reserve the right to determine, at our reasonable discretion, whether a breach of these Terms has occurred and to take appropriate measures, including restricting or terminating your access to the Site, removing content, notifying the competent authorities, and pursuing legal remedies.
2.7 We may suspend, withdraw or restrict the availability of all or part of the Site for business, technical or operational reasons, without prior notice and without liability.
3. Property listings and the nature of the information provided
3.1 Property listings published on the Site are provided for information purposes only. They do not constitute an offer within the meaning of Article 185 of the Greek Civil Code, nor a binding proposal for the conclusion of any contract.
3.2 Property details (including price, surface area, year of construction, floor, energy class, plot size, orientation and the existence of permits or certificates) are based on information supplied to us by the owners of the properties and on our own records at the time of publication. We take reasonable care to publish accurate and up-to-date information; we cannot, however, guarantee that every detail is complete, accurate or current at any given moment.
3.3 Surface areas, dimensions, distances and prices shown on the Site are indicative. Photographs, floor plans, renders and virtual tours are illustrative and may not depict the current condition of a property, its furnishings, or the exact boundaries of a plot.
3.4 Prices are quoted in euros (€) and do not include transfer tax, notarial fees, land registry fees, legal fees, brokerage commission or any other cost associated with a transaction, unless expressly stated otherwise.
3.5 A property may be sold, let, withdrawn or repriced at any time. Publication on the Site does not guarantee that a property remains available.
3.6 The full legal, technical and urban planning verification of a property — including examination of title deeds, checks at the competent Land Registry or Cadastral Office, verification of planning legality and issue of the required certificates — is carried out within the framework of a specific engagement and is not implied by, nor completed through, the publication of a listing on the Site.
3.7 Editorial content published on the Site (including articles on the Golden Visa, taxation, the transfer process and market conditions) is of a general and informative nature. It does not constitute legal, tax, technical, investment or other professional advice, and must not be relied upon as a substitute for personalised advice on your specific circumstances. Legislation, in particular tax and residence permit legislation, changes frequently.
4. Brokerage services and contractual relationship
4.1 Submitting an enquiry form, contacting us or arranging a viewing does not create a brokerage contract and does not give rise to any obligation to pay a brokerage fee.
4.2 Under Article 200 of Greek Law 4072/2012, a real estate brokerage contract must be concluded in writing and must state the particulars of the parties required by law. Any brokerage relationship between you and the Company will therefore be governed exclusively by a separate written contract, whose terms — including the amount of the fee and the circumstances in which it is payable — prevail over these Terms.
4.3 The services described on the Site (title audit, valuation, sale mediation, contract support and related engineering services) are provided under a separate engagement, on terms agreed in each case.
5. Intellectual property rights
5.1 The content of the Site — including text, photographs, video, floor plans, graphics, logos, the “Aegean Properties” name and mark, the design and structure of the Site, the layout of listings and the underlying software — is the property of the Company or of its licensors and is protected by Greek Law 2121/1993, EU law and international conventions.
5.2 You may view, download and print content from the Site for your own personal, non-commercial use, provided you do not remove any copyright or ownership notices.
5.3 You may not reproduce, republish, distribute, sell, resell, adapt, translate or otherwise commercially exploit any part of the Site’s content without our prior written consent.
5.4 You may link to the Site, provided that the link is fair and lawful, does not damage our reputation or take advantage of it, and does not suggest any form of association, approval or endorsement that does not exist. You may not present the Site within a frame on another site in a way that obscures its origin. We reserve the right to withdraw permission for a particular link at any time, by written notice.
5.5 Trade marks and logos of third parties appearing on the Site belong to their respective owners and are used for identification purposes only.
6. Warranties, liability and damages
6.1 The Site is provided “as is” and “as available”. We do not warrant that access will be uninterrupted, timely, secure or error-free, nor that defects will be corrected.
6.2 We take reasonable technical and organisational measures to keep the Site secure, but we do not warrant that the Site or any file available for download is free of viruses or other harmful components. You are responsible for maintaining appropriate protection on your own equipment.
6.3 We are not liable for loss or damage arising from:
- interruptions, delays or failures of telecommunications networks, hosting or third-party services;
- malicious software or unauthorised interference by third parties;
- improper use of the Site by you or by third parties;
- events of force majeure.
6.4 To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity or loss of anticipated savings arising from your use of, or inability to use, the Site.
6.5 Where we submit your enquiry, or forward your details, to the owner of a property or to a professional collaborating with us, and where you subsequently deal with that person directly, we accept no liability for their acts or omissions, or for the communications you may receive from them.
6.6 Nothing in these Terms excludes or limits our liability for fraud, wilful misconduct or gross negligence, for death or personal injury, or any other liability which cannot lawfully be excluded or limited. In particular, nothing in these Terms affects your statutory rights as a consumer under Greek Law 2251/1994 and EU consumer law.
7. Third-party links and content
7.1 The Site contains links to third-party websites (including social media pages and mapping services), provided for convenience only.
7.2 The map on the contact section is built with the open-source Leaflet library, with map tiles loaded from an external provider. No cookies or other storage technologies are placed on your device. Details are set out in our Privacy Policy.
7.3 We have no control over the content, availability or privacy practices of third-party websites and accept no responsibility for them. Accessing them is at your own risk and subject to their own terms and policies.
8. Personal data
Personal data collected through the Site is processed in accordance with Regulation (EU) 2016/679 (GDPR), Greek Law 4624/2019 and our Privacy Policy, which explains what data we collect, on what legal basis, for how long we keep it and what rights you have. The Site uses strictly necessary cookies only and does not deploy analytics tools or advertising trackers.
9. Governing law and disputes
9.1 These Terms, and any dispute arising out of or in connection with them or with your use of the Site, are governed by Greek law.
9.2 The courts of Mytilene, Lesvos have jurisdiction.
9.3 If you are a consumer, the above does not deprive you of the protection afforded by the mandatory provisions of the law of your country of habitual residence, and you may bring proceedings before the courts of that country in accordance with Regulation (EU) 1215/2012.
9.4 Before commencing legal proceedings, we encourage you to contact us so that we can try to resolve the matter. As a consumer, you may also refer a dispute to the Greek Consumer Ombudsman (Συνήγορος του Καταναλωτή, www.synigoroskatanaloti.gr) or to another certified alternative dispute resolution body.
9.5 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision is replaced by a valid provision approximating as closely as possible the intended commercial result.
10. Contact
Aegean Properties Lesvonaktos 18, Mytilene 811 00, Lesvos, Greece Email: info@aegeanproperties.gr Telephone: +30 693 875 5412